Petals and Stones
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🌿 FAQ – Frequently Asked Questions

💍 Are Petals and Stones pieces handmade?

 Yes. Every piece is entirely handcrafted in my studio in California using traditional silversmithing techniques such as soldering, stone setting, and oxidation. Each ring, bracelet, or pendant is unique — small variations are part of its handmade beauty and authenticity. 

🪞 What materials do you use?

 I mainly work with sterling silver (925) and natural gemstones carefully selected for their quality and symbolism. Some collections also feature hand-cast resin, engraved copper, or special textures created through casting and sand-finishing techniques. 

🔮 Are the stones natural or lab-created?

All stones are 100% natural, sourced from trusted and ethical suppliers. Each gem is chosen for its clarity, color, and energetic properties. Small inclusions or variations in tone are natural characteristics that make each stone one-of-a-kind.

⚒️ Do you accept custom orders?

 Absolutely. I love creating custom pieces — you can choose the stone, finish, size and shape. Just reach out via email or Instagram DM to discuss your idea 

💌 How long will it take to receive my order?

  • Production time: 2-5 business days
     
  • U.S. shipping: 2–5 business days
     
  • International shipping: 1–3 weeks
    You’ll receive a tracking number as soon as your package is on its way.

🧴 How should I care for my jewelry?

 Sterling silver can naturally tarnish over time. Store your jewelry in a dry place and polish it gently with a soft cloth.
Avoid direct contact with water, perfume, lotions, or harsh chemicals to preserve the shine of both metal and stones. 

💫 Do you accept returns or exchanges?

 Yes — returns are accepted within 7 days of delivery, as long as the item is unworn and in perfect condition.
Custom or personalized pieces are non-returnable unless they arrive damaged or defective.
To request a return, please contact me.  

✈️ Do you ship internationally?

 Yes, I ship worldwide.
Shipping rates and delivery times vary by country, and all orders include a tracking number. Please note that your country may apply additional customs duties, VAT, or import fees upon delivery, and these charges are the responsibility of the buyer.

📦 What if my package is lost or damaged?

 All shipments include tracking. In case of loss or damage, please contact me and I’ll do my best to assist or replace the item.
For high-value pieces, I recommend choosing insured shipping during checkout. 

🕯️ Do your pieces have symbolic meaning?

 Yes. Each collection is inspired by mythology, light, and nature — where every gemstone carries a story and an energy of its own: protection, transformation, rebirth, balance.
You can find the story and symbolism of each piece on its product page. 

📩 How can I contact you?

 You can reach me anytime at
✉️ info@petalsandstones.store
or send a message on Instagram: @petalsandstones  


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